By Scott Hayes, President and Founder, DBI Software
Your team is just like you - a bunch of go-getters. They’re smart, proactive problem solvers, dedicated to acting at the first sign of problems. This sounds good - great even - but how they act at the first indication of a problem can make all the difference between success and failure in business.
It’s not unusual for an employee to regard a problem as a personal failure, and instead of getting help, they’ll try to solve the problem themselves—before it gets any worse, and before the boss notices. |
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This sounds good, but think of it this way: suppose you’re coming down with a condition that has the potential to turn into pneumonia. As you begin to feel sick, you could either see a doctor, or treat yourself. If you go to a doctor soon enough, the problem is stopped in its tracks. But let’s say you treat yourself: you take some cough syrup, some zinc, and some ibuprofen. You’ve masked some symptoms, but inside you, the sickness - and the danger - and the cost to cure the danger - is rapidly growing.
In my field, self-medication is one of the leading causes of database disaster. The earlier a problem is spotted, the easier it is to fix - self-cures mask symptoms and magnify problems. So as a leader, it’s vital to:
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- Have good doctors: trusted, outside, third-party resources whose only financial interest is providing you with actionable, economical information and insight. That is, they solve your problems as opposed to selling into them.
- Train your team about the dangers of self-treatment, and the discipline of working with consultants and third-party resources.
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Your competition is doing this. Isn’t it time you started?
What You Must Know
In business, self-treatment can make things dramatically worse.
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